CLEVELAND — Amid “Welcome Home” signs and balloons, Amanda Berry arrived at her home on Wednesday with a police escort.
Her sister Beth Serrano, briefly addressed the media in Cleveland.
“Our family would request privacy so my sister, niece and I can have time to recover. Please respect our privacy until we are ready to make our statements.”
Police initially said Berry would address the media, but it was later announced that she would not speak publicly Wednesday.
Actions of dispatcher investigated
The actions of the 911 dispatcher who received the call from Amanda Berry on Monday are “under review,” according to the Cleveland Department of Public Safety.
Director Martin L. Flask released a statement Tuesday.
“While the call-taker complied with policies and procedures which enabled a very fast response by police, we have noted some concerns which will be the focus of our review, including the call-taker’s failure to remain on the line with Ms. Berry until police arrived on the scene,” said Flask.
Related: 911 call from Charles Ramsey, Amanda Berry’s rescuer
See the transcripts (below) from the call. However, the audio of the call shows Amanda’s fear and desperation.
Flask noted that the call-taker did send the call to the channel dispatcher in less than 90 seconds and police were dispatched and on the scene in less than 2 minutes.
Transcript:
Berry: Hello, police. Help me, I’m Amanda Berry.
Dispatcher: You need police, fire or ambulance?
Berry: I need police.
Dispatcher: OK, what’s going on there?
Berry: I’ve been kidnapped and been missing for 10 years. And I’m here, I’m free now.
Dispatcher: Ok, what’s your address?
Berry: *bleeped*
Dispatcher: Looks likes you’re calling me from *bleeped*
Berry: I can’t hear you.
Dispatcher: It looks like you’re calling me from *bleeped*
Berry: I’m across the street, I’m using their phone.
Dispatcher: OK. Stay there with those neighbors and talk to the police when they get there.
Berry: OK.
Dispatcher: Thank you. Talk to the police when they get there.
Berry: OK. Hello?
Dispatcher: Yeah, talk to the police when they get there.
Berry: OK, are they on their way right now?
Dispatcher: We’re going to send them as soon as we get a car open.
Berry: No, I need them now before he gets back.
Dispatcher: All right. We’re sending them, OK?
Berry: OK —
Dispatcher: Who is the guy that went out?
Berry: His name is *bleeped*
Dispatcher: How old is he?
Berry: He’s like 52.
Dispatcher: All right.
Berry: And I’m Amanda Berry, I’ve been on the news for the last 10 years….
Dispatcher: Ok, I got that here. I already —
Berry:…with Georgina.
Dispatcher: And you said, what is his name again?
Berry: *bleeped*
Dispatcher: And is he white, black or Hispanic?
Berry: He’s Hispanic.
Dispatcher: What is he wearing?
Berry: I don’t know because he is not here right now. That’s how I got away.
Dispatcher: When he left what was he wearing?
Berry: (inaudible)
Dispatcher: All right. The police are on the way talk to them when they get there.
Berry: Ok. I need–
Dispatcher: I told you they were on the way, talk to them when they get there. OK?
Berry: All right, OK.
Dispatcher: Thank you.
Berry: Bye.
